Troubleshooting

Table 1 lists potential issues you might encounter when using MSU and possible
solutions for the same.

Table 1  Troubleshooting

Category

Issue

Possible Solutions

Adapter Detection

MSU does not detect the adapter

Verify that the drivers for the RAID controller are installed, as described in Installing the Marvell Storage Utility (MSU).

Re-install MSU.

Install the latest version of MSU.

Adapter is detected but serial number is not available

Adapter Events

No events are displayed in MSU or CLI

In Windows, use Windows Event Viewer to view adapter events.

Verify that the drivers for the RAID controller are installed, as described in Installing the Marvell Storage Utility (MSU).

Re-install MSU.

Install the latest version of MSU.

Auto-Rebuild

Auto-Rebuild is enabled but the virtual disk does not rebuild automatically

If your degraded virtual disk/array does not auto-rebuild even when a global spare drive is available, verify hat the spare drive is suitable for the virtual disk.

Other

Other

Contact us at docfeedback@marvell.com. A quick response is guaranteed.