Insight Diagnostics should generally be used as one step in a series of standard troubleshooting procedures. When a server problem occurs several steps should be followed:
HP Insight Diagnostics Online Edition for Linux runs in an online mode. In other words, the server's operating system is running and the server is in production. Software information from the server is available to the diagnostics in this mode.
These steps are required for displaying Front-End UI properly:
For Mozilla Users: Open the Browser, select Edit, then select Preferences...
Under the Category section of the Preferences panel, click on Appearance, then select Fonts.
Under the Fonts section, fill in the options as indicated below:
Fonts for = Western
Proportional = Serif; Size = 16
Serif = adobe times
Sans-serif = adobe helvetica
Cursive = adobe courier
Fantasy = adobe courier
Monospace = adobe courier; Size = 12
Minimun font size = None
Check the check-box Allow documents to use other fonts
Display resolution = System setting
Also, the screen resolution needs to be set at 1024x768, and the Color Depth at 24 bits.
The Insight Diagnostics Survey feature captures system hardware and software configuration data as sessions. A session is defined as an organized group of data describing the configured state of the system at a specific point in time. The Survey functionality maintains up to 10 distinct sessions.
The original configuration session is stored in surveybase.xml which is created the first time Insight Diagnostics is run. If this file gets deleted, a new one is created the next time a session capture is triggered. User options are provided to schedule session captures. Individual sessions can also be captured through the command line and saved to user-specified filenames.
Each time Insight Diagnostics is run, a survey file is saved on the hard drive and will remain until the user manually deletes the file. The survey sessions are stored as xml files. The file name will contain the word, survey, and will have the date and time appended to the name.
Features such as Survey history files and history comparison are available only in online operation.
The Integrated Management Log contains system errors discovered during POST and by the System Management driver during normal operations. IML records are dated and have severity levels and error counts that can be used to help isolate a problem.