Using Insight Diagnostics from a Browser
HP Insight Diagnostics online edition allows you to view information from a Web browser. Insight Diagnostics can be invoked from the system System Management Homepage or from Systems Insight Manager.
Browser Requirements
The requirements are TCP/IP and one of the following browsers:
- Mozilla 1.6 or higher
- Firefox 1.5 or higher
The minimum browser requirements include support for tables, iframes, JavaScript, and CSS.
IMPORTANT: You must have all of the following browser options enabled for the Web-enabled diagnostics to work properly:
- Enable JavaScript
- Accept all cookies
Browsers not listed may or may not work correctly depending upon the specific implementations of standard technologies.
Accessing Insight Diagnostics from the System Management Homepage
To run Insight Diagnostics locally, use the following URL: https://127.0.0.1:2381/
To run Insight Diagnostics remotely, use the URL: https://machine:2381/ where machine is the IP address of the remote machine or the computer name of the remote machine under DNS.
Note: Notice that the URL is followed by 2381. This is the port or socket number that the HP management agents use to communicate with the browser. If this number is not specified, the browser might attempt to connect to another web page if the managed server is running a web server.
Accessing Insight Diagnostics from Systems Insight Manager
- From the Tools menu, go to the System page.
- Select Insight Diagnostics from the Links tab. The Insight Diagnostics home page is displayed.
Security
Web-based management agents running on Windows and Linux operating systems have no default passwords. On a fresh install the administrator password, operator password, and user passwords are configured during installation. For more information, refer to the HP Insight Management Agents User Guide.
Logging In
The Login dialog box allows you to access any of the available Web agents. To access the desired agent:
- Navigate to https://devicename:2381. The first time you navigate to this link, a Security Alert dialog box may be displayed asking you to indicate whether or not to trust the system. Click Yes.
Note: The Security Alert dialog box is specific to Internet Explorer and should not appear in other browsers
Note: If you want to implement your own PKI or install your own generated certificates into each managed device, you can install a Certificate Authority Root Certificate into each browser to be used for management. If this is implemented, the Security Alert dialog box should not be displayed. If the alert is displayed when you do not expect it, you may have browsed to the wrong device. You can refer to the online help in your browser for more information about installing the Certificate Authority Root Certificate.
- The Login page is displayed.
Note: If Anonymous access is enabled, the Login page is bypassed and the System Management Homepage is displayed instead. Skip to step 6.
- Enter the appropriate username account.
- Enter the correct password in the Password field.
- Click OK. The System Management Homepage is displayed.
- Click the HP Insight Diagnostics link from the System Management Homepage.
Navigation
The Insight Diagnostics home page contains the following navigation tabs: Survey, Diagnose, Status, Log, and Help.
Survey Tab
The Survey tab allows you to view important system configuration information. You can view information from a variety of categories in a Summary view or an Advanced view. Survey collects the current system information each time Insight Diagnostics is loaded.
Survey information captures can be scheduled and historical captures can be compared to determine changes in a system's confuration over time.
Diagnose Tab
Insight Diagnostics' new Diagnose feature enables high system availability by performing various non-intrusive, in-depth system and component checks while the operating system is up and running. Smart Array Drive Diagnosis is the premier feature of hardware diagnosis, and it provides the ability to assess the health of hard disk drives attached to Smart Array Controllers and select Modular Smart Array (MSA) products. Power Supply Diagnosis is the newest addition to hardware diagnosis, and it provides the ability to assess the health of select power supply models.
For usage information, best practices, and a complete support listing, review the HP Insight Diagnostics User Guide located at http://www.hp.com/servers/diags/.
Status Tab
The Status tab will display information about currently running Diagnose tests and allow the user to review the results of these tests upon completion
Log Tab
The Log tab shouws a variety of system logs. The logs available include:
- Integrated Management Log (IML) - If supported by your system, the IML logs post errors and diagnostic errors. Insight Diagnostics has the ability to add notes to and mark for repair the logged items.
- Diagnosis Log - Contains a log of all the Diagnosis tests run on the system from the Diagnose tab.
- Error Log - Contains a log of any errors that may have occured during Diagnosis testing.
All Logs contain options to Clear the log as well as Save the log to an HTML file.
Help Tab
The Help tab contains a collection of help documents that can be accessed directly from Insight Diagnostics that describe how to use Insight Diagnostics.
Using Survey
When the Survey tab is selected, the Category and View menus allow you to see important system configuration information. The Summary view limits the amount of data displayed, while the Advanced view shows all the data in the selected category. Regardless of whether you choose Advanced or Summary view, the following categories of information are available on the Survey menu:
- All - Displays all of the information about the computer.
- Overview - Displays a listing of general information about the computer.
- Architecture - Shows the type of bus the computer uses. In addition, if the bus is PCI, information about the PCI configuration is displayed.
- Asset Control - Shows the serial number of the computer (system identification number).
- Communication - Shows information about the computer parallel (LPT) and serial (COM) port settings, Universal Serial Bus (USB), and network controller information.
- Graphics - Shows information about the graphics subsystem of the computer. This includes information about the graphics card, mode, and ROM.
- Input Devices - Shows information about the type of keyboard, mouse, and other input devices connected to the computer.
- Internal Conditions - Shows information about the health of the computer. This includes fan, temperature, and power supply information. Available only on Proliant Servers.
- Memory - Shows information about all memory in the computer. This includes memory on the board and any memory modules installed.
- Miscellaneous - Shows information obtained from the computer's configuration memory (CMOS), BIOS data area, Interrupt Vector table, and diagnostics component information.
- Operating System - Shows the type of operating system used by the computer. This view also includes vital information about the configuration of the operating system.
- Resources - Shows the system device resource usage information. This includes information about I/O, memory, IRQ, slot, and bus usage.
- Storage - Shows information about storage media connected to the computer. This list includes all fixed disks, floppy drives, and CD-ROM drives.
- System - Shows product type, processor type and speed, and coprocessor information. Also shown in this display is information about all ROMs in the computer.
Comparing Sessions
You can also compare the information from two sessions and view the differences in any of the above categories by selecting the Compare Configurations sub tab.
- Choose a Survey session from the Configuration 1 drop down box.
- Choose a Survey session from the Configuration 2 drop down box.
- Click the View Comparison Results button.
Once the Comparison is loaded, you may choose a View Level or Category the same way as the Current Configuration display. To view only the changed entries for the selected category, check the View Changes Only checkbox.
Entries may have the following change status:
- Unchanged - this entry is identical in both surveys
- Changed - this entry's value differs between the two surveys
- Added - this entry did not exist in Configuration 1 but does exist in Configuration 2
- Removed - this entry existed in Configuration 1 but does not exist in Configuration 2
To return to the current configuration information, select the Current Configuration sub tab.
Saving a Survey Session
To save an HTML formatted Survey report, click the Save link located on the Survey tab's Current Configuration sub tab and enter a file name. The Survey HTML file can be viewed by a standard web browser.
Note: To save a complete Survey session, you must select the Advanced view and the All category.
To get an XML formatted Survey report, copy the session file from the hpdiags directory. Survey session files are named using the format: SurveyDATE.xml. Where DATE is the date and time the session was captured.
Delete a Survey Session
- Click the Manage Configurations button from the Current Configuration sub tab.
- Check the sessions listed on the page that you want to delete.
- Click the Delete button.
Survey Scheduling
- Click the Schedule Captures button from the Current Configuration sub tab.
- Choose either Weekly or Monthly for the capture frequency.
- Select the days of the week or month that the capture should be taken.
- Enter the time at which to perform the capture.
Note: Start time is in 24 hour format.
- Click OK.
Using Integrated Management Log
The Integrated Management Log sub tab under the Log tab displays the current entries in the IML. Each event in the IML has one of the following statuses to identify the severity of the event:
- Info - presents general information about a system event.
- Repaired - indicates that this entry has been repaired.
- Caution - indicates that a non-fatal error condition has occurred.
- Critical / Failed - indicates that a component of the system has failed.
The severity of the event and other information in the IML helps to quickly identify and correct problems, thus minimizing downtime.
The IML has several capabilities to enhance the ability to identify, correct, and document server health. The following features are supported:
- Save - saves the IML to a file in HTML format
- Clear IML - clears all IML entries
Note: HP recommends saving the current contents into a file before emptying the log.
Note: After the IML is cleared, a maintance note event will be added indicating the time and date that the log was last cleared.
- Set selected items to 'Repaired' - marks all selected entries as repaired
- Add Maintenance Note - add an event with a user specified description
Note: Maintenance Notes will have a Severity of 'Info' and a Class of 'Maintenance'